Sortovo LLC is committed to providing every customer with a satisfying shopping experience. If you are not completely satisfied with the product you received, we will provide you with flexible and convenient returns and exchanges.
- Return Requirements
The product must be in its original condition, unused, unwashed, undamaged, and in its complete packaging.
Return requests are only accepted within 30 days of receipt.
For hygiene and safety reasons, some used products may not be eligible for returns. Please understand.
- Return Procedure
Please contact our customer service team at monika@sortovo.store
with the reason for your return and provide your order number and relevant photos.
Once we have confirmed your return, we will provide you with a return address and instructions.
Please ship the return package as soon as possible after receiving the confirmation email and retain the shipping receipt for future reference.
- Shipping Costs
Sortovo LLC will cover the return shipping costs for product quality issues or incorrect shipments.
If you return an item for personal reasons (e.g., dislike, incorrect order, etc.), shipping costs are the customer’s responsibility.
- Refund Information
We will process your refund within 5–7 business days after receiving and confirming the item is in good condition.
Refunds will be credited back to your original payment account; the exact timeframe may vary depending on your bank or payment platform.
- Exchange Service
If you wish to exchange an item, please contact our customer service team to explain your request. The exchange process is the same as a return. Once confirmed, we will arrange for the replacement item to be shipped as soon as possible. - Special Instructions
Sortovo LLC reserves the right to deny returns if necessary.
Please contact us before returning your item, as otherwise, the return package may not be recognized and your refund may be delayed.
We understand that every purchase represents your trust, and we are committed to providing transparent, professional service to provide you with peace of mind. If you have any questions, please feel free to contact us:
monika@sortovo.store
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