COMMON INQUIRIES

Below are the most frequently asked questions from Sortovo LLC customers, along with answers to help you find the information you need faster.

1. How long does it take for my order to ship?
   We typically process and ship orders within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking information, allowing you to check the status of your package in real time.
2. Can I modify or cancel my order?
   If your order hasn’t shipped yet, please contact us as soon as possible at monika@sortovo.store.
   We will do our best to modify or cancel your order. If your order has already shipped, it cannot be changed.
3. How long does shipping take?

This depends on the destination and customs clearance requirements.

4. Do you ship internationally?
   Yes, Sortovo LLC ships internationally. Please note that different countries may impose additional import taxes or customs fees, which are the responsibility of the recipient.
5. How do I request a return or exchange?
   Please contact us within 30 days of receiving your order, stating the reason for your return and providing your order number and photos. After confirmation, we will provide a return address and instructions. Please refer to our Return Policy for details.
6. How long does a refund take?
   After receiving and inspecting the returned item, we will process the refund within 5–7 business days. The refund will be credited to your original payment account.
7. What if the item I received is damaged?
   Please contact us within 7 days of receiving the item and attach photos of the damage. We will promptly process a replacement or refund.
8. How can I get more product or promotion information?
   You can subscribe to our email notifications to receive information about new arrivals, limited-time offers, and the latest events.
9. What if my package hasn’t arrived?
   Please use the tracking number in the shipping confirmation email to check the latest delivery status. If your package hasn’t arrived after the estimated time, please contact monika@sortovo.store.
   We will assist you in verifying the status of your package.
10. Do you provide customer support?
    Of course. Our customer service team is always ready to help. Whether you have any questions regarding shopping, after-sales service, or anything else, please contact us via email. We will respond and resolve any issues as quickly as possible.

Sortovo LLC looks forward to providing you with a pleasant and safe shopping experience. Your satisfaction is our ongoing goal.