LOGISTICS POLICY

Sortovo LLC is committed to providing customers with efficient and secure delivery services to ensure every order arrives smoothly. The following explains our shipping and delivery policies:

1. Order Processing Time

All orders are typically processed and shipped within 1–3 business days (excluding weekends and holidays).

Once your order is shipped, you will receive a confirmation email with a tracking number to check the status of your package at any time.

2. Shipping Methods and Timeframes

We partner with several reliable shipping providers to automatically select the best shipping method based on your location.

Shipping Providers: We use carriers such as UPS, FedEx, DHL, and the Postal Service, depending on the specific order.

US Orders: Expected delivery time is 5–7 business days.

Local Expedited Orders: Expected delivery time is 2–5 business days.

International Orders: Expected delivery time is 7–20 business days, but the specific timeframe may vary depending on the region and customs procedures.

3. Shipping Costs

Shipping costs will be automatically calculated during checkout.

If an order is returned due to an incorrect address or refusal, the customer will be responsible for the cost of reshipping.

4. International Shipping and Customs Duties
   Sortovo LLC offers international shipping services. Some countries may incur import duties, taxes, or customs clearance fees. The specific amount is determined by local customs and is the responsibility of the recipient.
5. Tracking
   After shipment, you will receive an email with a tracking link to monitor the shipping progress in real time. If any issues occur during shipping, please contact our customer service team immediately.
6. Lost or Damaged Package
   If your package is lost or damaged during shipping, please contact us within 7 days of receiving notification and provide relevant documentation. We will coordinate with the shipping company to assist you in obtaining compensation or reshipping.
7. Contact Information
   If you have any questions about our shipping policies or order fulfillment, please contact us at:
   Email: monika@sortovo.store

Sortovo LLC is committed to treating every package with care and responsibility, ensuring your shopping experience is worry-free from order placement to delivery.